Tools

Issue Reporting

We do our best at Kinetic to make sure that your site or system doesn’t have problems – we even have the 800+ item checklist to prove it. However, ever changing technology, new browsers and different types of networks and individual machine settings are all factors that add to this challenge. If you are experiencing a problem with your website or system please report it with as much information as possible so that we can get it fixed up for you as quickly as we can.

Basic Info required:

  • Browser type and version
  • Description of problem / issue

If this is a system that Kinetic built, even more info will be even more helpful.

If we can’t replicate it it’s much harder for us to fix.

Video reporting:
If there is a smartphone available, please take a video of you using the system and getting the error so that we may see what you were doing when it happened. This is very helpful to us. Email the video to your project manager.