The Work

Hilton Hotels Corporation

With more than 500 hotels and 175,000 rooms worldwide, Hilton is the most recognized name in the lodging industry. That name recognition is no accident. Hilton’s brands are meticulously managed to the finest of details to maintain and exceed guest expectations. When Hilton needed a web-based system to facilitate appeals to its brand standards, we smiled and said, “Be our guest.”

Hotels, like restaurants and other franchises, have brand standards to keep guest experiences consistent from one property to another. Often though, local hotels have reasons to request an exception to a brand standard. Local laws may forbid signs over a certain height. Southern restaurants may want to serve grits on the breakfast buffet. For these and thousands of similar situations each year, Hilton created an internal tool. Kinetic worked with Hilton to enhance their system with beefy database-driven features and usability improvements.

Because the application is password protected and proprietary, we invite you to learn more about application development at Kinetic.